01 / Scope and contact
In these terms, “we” and “our” refer to the CamPro service. For support, billing, refunds, privacy or security, contact help@campro.ai.
To subscribe, you must be at least 18 and authorized to use the relevant vehicle, cameras and account. If purchasing for an organization, you must have authority to do so. Review these terms, our Privacy Policy and Refunds & Cancellation Policy before accepting them in checkout. Browsing this website does not authorize a charge.
02 / Service and delivery
CamPro is digital software and related online services for supported BYD head units. Features include six driving views, four-channel recording, parking monitoring, Android phone connectivity, cloud event forwarding and remote live preview while the head unit is online. Monthly, quarterly and annual plans provide the same full feature entitlement for one vehicle. Compatibility parameters and camera mapping are part of that entitlement.
Cloud services require an account, vehicle association and active entitlement. Once purchases open, confirmed payment activates the selected term for the selected vehicle; contact support if activation fails. Production billing is not open yet, and test payments are not commercial purchases.
Hardware and vehicle connectivity costs are not included. Availability depends on supported vehicle and software versions, online status, storage and continuous power. Check compatibility before purchase. An iPhone app and remote vehicle wake-up are not currently available. Unreleased features are not included as delivered benefits.
03 / Account, vehicle and licence
Keep your account and billing details accurate, protect login codes and credentials, and use only vehicles you own or are authorized to access. Report suspected unauthorized access or payments promptly. Your licence is limited, non-exclusive and for the associated vehicle during the active term; access may not be resold without permission.
Vehicle changes and subscription transfers must follow the in-app review process. Sharing an account does not authorize multiple vehicles. Software and brand rights remain with their respective owners. Your rights in recordings and submitted materials remain yours; we process them only as needed to provide services, respond to support requests or meet legal obligations.
04 / Pricing and automatic renewal
CamPro Monthly costs USD 4.99 every month; CamPro Quarterly costs USD 13.99 every 3 months; CamPro Annual costs USD 49.99 every year. All are auto-renewing subscriptions, not one-time purchases. See the pricing page for benefits.
By expressly accepting automatic renewal and completing checkout, you authorize the payment provider to charge the displayed subscription fee each billing cycle until cancelled. Renewal normally occurs at the end of the current period; the date, currency and total are shown at checkout and in subscription management. Uninstalling, signing out or stopping use does not cancel renewal.
Standard USD prices include applicable consumption taxes, if any. Checkout shows tax details and the final payable total. Your bank may charge currency conversion fees. Waffo Pancake is the intended Merchant of Record for production purchases; the current integration is test-only. The actual payment relationship and receipt will be disclosed at production checkout. CamPro does not collect or store full card numbers or card security codes.
Price changes do not change a paid period retrospectively. Changes affecting existing renewals or important benefits will be notified at least 30 days ahead by email or in-app notice, with additional consent where required. You can cancel before the change applies.
05 / Cancellation and expiry
In CamPro, open Subscription management, select the subscription, choose cancel renewal and confirm. Check the provider-confirmed status and expiry date. A failed or pending request does not establish successful cancellation. After confirmation, access continues for the paid term and future renewal charges stop. Cancellation does not automatically issue a refund.
If you cannot access the app, contact support from your registered email. Do not send card numbers or login codes. After expiry, features requiring an active entitlement become unavailable. We do not automatically remove files saved on your own device because you cancel; cloud media follows the Privacy Policy. Cancelling renewal does not delete your account. See the cancellation steps.
06 / Refunds and billing issues
Request a full refund within 7 calendar days of your first successful subscription charge, without a usage threshold. This guarantee does not restart on renewal. Duplicate charges, non-delivery and services that do not meet the agreement are reviewed separately for applicable refunds or remedies. Statutory consumer, withdrawal and refund rights are preserved.
Send your order reference and request from your registered email. We normally respond within 2 business days. Approved refunds are initiated through the original payment channel; bank processing times vary. A full refund ends the entitlement for the refunded period, and we confirm cancellation of further renewal. See the full policy.
Contact us promptly about an unfamiliar charge. Contacting support does not limit your right to raise a dispute with your bank or an appropriate authority.
07 / Acceptable use and driving safety
Use CamPro lawfully for authorized vehicle views, recording and parking review. Do not use it for unlawful surveillance or tracking, privacy or intellectual-property infringement, unauthorized vehicle or camera access, fraud, malware, attacks, licence circumvention or unauthorized resale.
Follow road rules and perform setup and video interactions while parked. CamPro is a display and recording aid; it does not control the vehicle or replace your observation, original safety systems or driving judgment. It cannot guarantee detection of every event, prevention of accidents or continuous footage retention. Follow local rules for recording, number plates, faces and audio, and handle any shared footage lawfully.
08 / Data, support and third parties
See our Privacy Policy for data use, retention, location and your rights. Download important material promptly; cloud transfer is not permanent backup. User-initiated help and authorized support analysis may use Alibaba Cloud Model Studio / Qwen and do not replace actual fault investigation. Camera viewing and recording are not generative AI features.
CamPro is independent and is not affiliated with, sponsored by or endorsed by BYD. BYD and other third-party trademarks belong to their respective owners.
09 / Suspension, termination and liability
We may restrict or end access for serious breaches, unauthorized access, fraud or legal requirements. Where practicable, we explain the reason and provide a contact for review; temporary restrictions can be lifted when the issue is resolved. You can request account deletion; cancel renewal and save required files first.
If we permanently stop providing paid services for reasons unrelated to your breach, we refund the unprovided prepaid portion proportionately. We maintain the service reasonably, but device compatibility, network, power and storage failures can interrupt it. Continuous or error-free operation is not guaranteed.
To the extent permitted by law, we are not responsible for indirect losses that could not reasonably be foreseen. Liability for ordinary contractual claims is limited to fees you paid for the affected service in the preceding 12 months. This does not limit fraud, wilful misconduct, gross negligence, personal injury, mandatory consumer rights or liabilities that cannot lawfully be excluded.
10 / Changes, disputes and contact
These terms are governed by the laws of the People's Republic of China, while mandatory consumer protections applicable where you live remain effective. You may contact support to seek a resolution or use a court or authority with lawful jurisdiction; you are not required to waive statutory dispute routes.
Material terms changes will be notified by registered email or in-app notice at least 14 days before taking effect. New data uses are separately disclosed and consent obtained where required. If one term is unenforceable, the remaining terms continue to apply.
For support, billing, cancellation, refunds, privacy, security or legal enquiries: help@campro.ai.