01 / 7-day first-purchase refund
Request a full refund within 7 calendar days of your first successful CamPro subscription charge, without a usage threshold. The guarantee applies to your first purchase and does not restart on renewal. Production purchases are not open yet; this policy applies to real purchases once available.
Statutory withdrawal rights, refunds and remedies for defective services are not limited to this window. For example, applicable EU or UK withdrawal rights do not disappear merely because of this policy or use of the service. Any required consent to early digital delivery and special acknowledgement must be obtained separately at checkout.
02 / Requesting a refund
- Email help@campro.ai from the account used for the purchase, with a subject such as “CamPro refund request”.
- Include your order reference, purchase date, plan and refund request. You can describe an issue, but do not send full card numbers, passwords or payment codes.
- We normally reply within 2 business days. Approved refunds are initiated through the original payment channel and usually reach you in 5 to 10 business days, depending on the provider and bank.
A full refund ends the entitlement for that period, and we confirm that future renewal is cancelled. Submit within the deadline; support processing time does not invalidate a timely request.
03 / Other refunds and billing errors
Contact us about duplicate charges, non-delivery or a service that does not meet the agreement. Confirmed duplicate charges are refunded. If we permanently stop providing a prepaid service for our own reasons, we refund the unprovided portion proportionately, without limiting other required remedies.
Outside the first-purchase guarantee, stopping use, forgetting to cancel or cancelling partway through a term does not normally create an automatic prorated refund. Statutory rights and remedies for a specific service fault remain available. You can also raise unfamiliar charges with your payment provider or an appropriate authority.
04 / Cancelling renewal online
- Open CamPro and sign in with the email used for the subscription.
- Open Subscription management and select the subscription for your vehicle.
- Choose cancel renewal, confirm and wait for the payment provider's result.
- Check the confirmed cancellation status and current expiry date. Access continues for the paid term; future renewals stop.
Complete cancellation before the next renewal charge. A failed or pending request does not confirm that charges have stopped. Reopen subscription management to check, or contact support from your registered email. We investigate charges made after a confirmed successful cancellation.
Cancellation does not automatically issue a refund or delete your account. Uninstalling, signing out or stopping use does not cancel renewal. To request money back, follow the separate refund process.
05 / Contact
Billing, cancellation and refund enquiries: help@campro.ai.
This policy forms part of our Terms of Service. See the Privacy Policy for data handling.